HVAC Technical Support from Gallant

In today’s legislative, price-driven market, sourcing and supplying the best in energy efficient, quality reliable, cost effective air conditioning products is just one part of the equation. value has to be added, value that is not afforded by a simple logistic operation.

At Gallant we take technical support very seriously! We understand that the installers tight margins must be protected from simple mistakes that cause you to return to a project, absorbing all profits. Gallant Technical provides all the support required to the products we supply via an experienced technical team.

No matter who's product, if its not selected, applied, installed, commissioned and maintained correctly you will face problems.

More so now than ever before it is essential that we all deliver the most efficient system to the client. This can only be achieved if the system has been designed, installed and commissioned correctly and Gallant can help in all these areas.

Gallant can help you through the compliance and accreditation schemes relating to energy efficient and low carbon buildings EPC, DEC, ACI accreditation,
Part L compliance, BREEAM, Energy audits and Sustainability.

We offer FOC commissioning support for your first installation. At this time we can train your engineers in a live situation, advising on all aspects of the installation and the most efficient system operating conditions ensuring that your client achieves an energy efficient system and lowest carbon footprint.

As a supplier our key task is to ensure you have the correct technical support available at every one of the above stages.

In addition to our many years of technical support experience we have an exhaustive range of user, installation & service manuals, as well as a complete archive of technical data books; we are well armed to tackle your technical queries. Our qualified engineers who have been trained in all aspects of installation, commissioning and fault diagnostics are available for immediate telephonic and email based support. We also offer site based technical support if required.
Operation & Maintenance manuals (O & M) are available as part of the project support materials. They can also be downloaded from the website, (Technical Downloads).

Continuous training in product, installation, fault finding, application as well as the rudimentary skills of brazing and safe handling of refrigerants are available at our purpose built training school.

Warranty

Our standard warranty is 3 years FOC parts with a labour allowance, however we do insist on (a) the installation being carried out by a qualified air conditioning engineer who is registered for safe handling of refrigerants, (b) an annual maintenance agreement is in place for the equipment providing a minimum of 2 visits per year (this may vary due to product type), the maintenance must be carried out by a qualified registered air conditioning engineer. The warranty period can be extended subject to a companies installation engineers achieving the Samsung Master Engineer and Daikin qualifications from Gallant.